Phone Etiquette & 5-Star Service Training

The hospitality industry has many secrets to success that apply hands-down with your dental patients. If you are not yet doing so, it’s time to start viewing your patients as guests. You will begin to see the metamorphosis immediately. One that attracts high-quality people to your high-quality office.

From the moment you answer your phone, you have on average, 5-20 seconds to make and create a great 1st impression on a potential new patient caller. Learn techniques that will attract the new-caller into your practice every time! Gain competency with a customized extensive telephone interview format that will guide you in pre-qualifying your patients. Then apply welcoming skills and offer special amenities that continue to WOW and nurture this patient.

A HALF DAY SEMINAR
(with “Field Study” option adding an additional half day).